Terms & Conditions

These terms and conditions ("Terms") govern the rights and obligations between the user and Mekry Oy (Business ID: 3011635-4) ("we" or "our") in relation to the use of our website eMekry.fi. By using our website, you agree to these terms. If you do not agree with these terms, please do not use the website.

1. Products and Prices

The products and their prices listed on the website are subject to change without prior notice.
All prices include VAT (unless otherwise specified).

2. Ordering and Payment

You can order products through our website. Placing an order requires registration and providing necessary information.
Payments are securely processed through the website using selected payment methods.

3. Delivery and Returns

We deliver ordered products to the address provided by the customer. Delivery times vary depending on the chosen delivery method.
If you are not satisfied with a product, you can return it within 14 days of receiving your order. The return policy is available on our website.

4. Liability and Limitations

Mekry Oy is not responsible for any direct or indirect damages arising from the use of the website or the products.
The website is used at your own risk.

5. Privacy

Mekry Oy processes your personal data in accordance with our privacy policy. For more information, please refer to our privacy policy.

6. Changes to the Terms

Mekry Oy may change these terms at any time without prior notice. Changes are effective immediately upon posting on the website.

Complaint Policy

If you encounter any issues with a product or if your order does not meet your expectations, you have the right to file a complaint. Making a complaint is essential for resolving any problems as quickly as possible.

1. Making a Complaint

If there is an issue with the product or it does not match your order, please contact our customer service as soon as possible.
Complaints must be made within 14 days of receiving the product.

2. Contents of the Complaint Your complaint should include the following information:

    Order number
    Description of the product and the issue
    Photos of the defect (if possible)
    Your contact information (name, address, phone number, email)

3. Processing the Complaint

Complaints are processed as quickly as possible. Our customer service will contact you within 2-5 business days.
If the complaint is accepted, we will offer either a replacement product, a refund, or return instructions.

4. Liability and Limitations

Complaints will only be processed if the defect is apparent and the product has not been damaged due to improper use.
Mekry Oy is not responsible for issues caused by incorrect use or negligence.

eMekry.fi
Mekry Oy
Kissalankuja 7
21800 Kyrö
Y-tunnus 3011635-4