Delivery Information

We ship orders quickly and securely via your chosen delivery method. Below is more information about our delivery processes:

1. Delivery Times:

    The standard delivery time is 3-5 business days from the receipt of your order, depending on the delivery method selected and your location.
    In special circumstances (e.g., high demand or holidays), delivery times may be longer. We will notify our customers in these cases.

2. Delivery Methods:

    Posti: Delivery via Posti, either to your home or a parcel locker.
    Matkahuolto: Delivery to the nearest Matkahuolto pickup point or home delivery.
    Home Delivery: Available for certain products, delivered directly to your home address.

3. Delivery Costs:

    Delivery costs are automatically calculated at checkout and may vary based on your location and the delivery method chosen.
    Delivery is free for orders over 150 euros within Finland.

4. Delivery Restrictions:

    We primarily ship within Finland. If you are located outside of Finland, please contact our customer service before ordering to confirm delivery terms.
    Certain products, such as large or heavy items, may be restricted to specific regions for delivery.

5. Tracking:

    You will receive a tracking number via email once your order has been shipped. You can track your package via the website of the selected delivery service.

6. Issues and Delays:

    If your ordered product does not arrive on time or if you encounter any issues, please contact our customer service. We will do our best to resolve the matter as quickly as possible.

Return Policy

At Mekry Oy, we want to ensure that you are satisfied with your purchase. If, for any reason, you are not happy with your product, we have clear return terms:

1. Right of Return

    You have the right to cancel your order and return the product within 14 days of receiving it.
    The return policy applies only to unused and resellable products in their original packaging. The product must not be opened, used, or damaged.

2. Return Process

    If you wish to return a product, please contact our customer service and notify us of the return. Our customer service will provide you with the detailed return instructions.
    The cost of return shipping is the responsibility of the customer unless the product is defective or there was an error in the delivery.

3. Returnable Products

    The product must be returned in its original condition and packaging. The return should be made using a reliable shipping service.
    Certain products, such as hygiene products or sealed packaging, cannot be returned if opened.

4. Refunds

    Once the returned product has been received and accepted, a refund will be issued to the original payment method. Refund processing may take a few business days, depending on the payment method used.

5. Defective Product Returns

    If the product is defective, please contact our customer service as soon as possible. The return of a defective product is free of charge, and it should be returned according to our return instructions.
    If the product is defective or does not match your order, we will offer you a refund, replacement, or repair.